Refund Policy

At Heat Adept, your satisfaction is our top priority. We strive to provide the highest quality home sauna and wellness products, and we understand that sometimes things don’t go as planned. Please read our refund policy carefully to understand your rights and options.

Eligibility for Refunds

You may qualify for a refund under the following conditions:
– The item is unused and in its original packaging.
– You request the refund within 30 days of the purchase date.
– Proof of purchase is provided, such as a receipt or order confirmation.

How to Request a Refund

To initiate a refund, please follow these steps:
1. Contact our customer service team at [email protected] with your order details.
2. Provide a brief explanation for the refund request.
3. If approved, we will issue a Return Merchandise Authorization (RMA) number and provide instructions for returning the item.

Return Shipping

Customers are responsible for the return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days, depending on your bank’s processing time.

Exclusions

Certain items are not eligible for refunds, including:
– Gift cards
– Downloadable software products
– Items marked as final sale

Questions?

If you have any questions about our refund policy, feel free to reach out to us at:

We appreciate your understanding and support as we work to provide you with the best possible experience in home sauna and wellness.